Nobody Knows Your Business Like You Do! | business services

Over the last 15 years outsourcing has developed at a very fast pace. Unfortunately, what has not developed at the same speed is speed is the development and implementation of Best Business Practices and the according standard processes and procedures. This in return results in uncoordinated efforts and lack of understanding of the whole process. Third party service providers will try to sell outsourcing as a win-win situation, but this is not always the case. A majority’s outsourcing efforts are implemented through “trial and error” and there for a more costly than expected.Sixty-nine percent of companies outsource IT services. Outsourcing of application development and maintenance ranges from 15% for CRM, ERP 25%, another 25% for business processes, and 27% for other applications.Statistics about outsourcing provides us with a positive picture but more and more businesses are disappointed with their outsourcing efforts, according to new research.Companies express frustration with the quality of work being provided, according to a survey, but most businesses still said they chose the cheapest outsourcing option instead of the best quality.The question is why are companies frustrated with quality of work provided. What are the reasons behind that frustration? There can be many reasons. Reasons can be:Language issues
Geographical problems
Cultural problems
Infrastructure and Operational problems
Lack of procedures and controls
No or poorly defined Service Level Agreements (SLA)
Lack of or poorly defined Key Performance Indicators (KPI)
Lack of guidance and follow-up
Failure to understand the business model, processes and expectationsSome of these listed issues may have a bigger issue on your business than others depending on the type of service that has been outsourced.

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In my 12+ years of outsourcing experience the lack of guidance and follow-up by the Outsourcing Organization led to a failure of understanding the business model, the processes and expectations by the Outsourcing Partner. Yes, you read right – The Outsourcing Partner. It is important to see the organization/provider you outsourcing to as a partner rather than just a service provider.Service Providers are organizations that provide services that do not directly have an impact on your business and its day-to-day operations. Service providers are banking services, payroll services, cleaning services, mail and package delivery services and other business services that have are not part of your core business model. Even certain outsourced IT services fall into these categories. Again, some of the above services may be critical to the success of your business and at that time they must shift from Service Provider to Outsourcing Partnerships.Outsourcing Partnerships must be established with any organization that provides services, which are part of your core business model and have a direct impact on the overall success and profitability of a business. These can be services like Customer Service, Supply Chain Management, Warehousing, Logistics (3PL Services), Software Development and more.It is not that a “regular service provider” is less important to a business than a outsourcing partner that provides core business services. The difference is that a Service Provider will need less controls and less of an understanding of the core business processes. Some of these services have standard service levels they provide and not necessarily have exactly specified KPI’s and the according control mechanisms in place.There for let us concentrate on a typical outsourcing partnership and the requirements to make it a success.First we need to evaluate why so many business fail in outsourcing. Over the years, I have managed many outsourcing initiatives. At some I participated from the get-go and some either after they had failed or were about to fail. The number one reason has always been that the business, which was outsourcing services, did not communicate their expectations well enough. At the same time the organization, which became the provider of the outsourced services did not understand what was expected from them completely. The reasons have been multitude, but eventually always boiled down to lack of communication. The majority of organizations see outsourcing just as a personnel cost cutting measure and hand off all responsibilities to their third party service provider. Outsourcing initiatives, which are handled in such manner are for sure doomed to fail and will leave at the same time the impression that outsourcing does not work. This is why outsourcing has left such a negative impression with many people and organizations.Often outsourcing projects will fail from the get-go, because an outsourcing relationship is established at the wrong level. Management is negotiating not only terms but also requirements with a sales department whose focus is to make the sale, without understanding 100% what is expected. Terms, SLA and KPI are negotiated and agreed upon before processes have been defined, communicated and put in place. It is imperative to have from day 1 all the people in the boat that are affected by the outsourcing measure. These folks really do understand their business.I can attest that outsourcing can work and will work if done for the right reasons and if done the right way. I have successfully managed and participated in various outsourcing initiatives, like:

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Outsourcing of customer-service-call-centers to offshore third party service providers, as well to onshore and nearshore providers.
Outsourcing of data center monitoring and support.
Outsourcing of data center replication and backup for data center redundancy and disaster recovery. At the same time improving the sustainability of not only the IT organization within the business but also the sustainability of the business itself in case of natural disasters or other unforeseen catastrophic events.
Outsourcing of Warehousing, Logistics and Supply Chain Management to Third Party Logistics (3PL) providers.
Outsourcing of certain Accounts Payable and Receivable functions.In many cases, outsourcing may not save you money but may improve your service levels without investing in more resources. This in return, over time, will improve company performance, reputation or brand awareness and hopefully profitability.It is highly recommended to engage not only reputable third party organizations that provide the to be outsourced services, but also to hire a person that has experience in managing and handling outsourcing projects. The person to be hired should not only know the does and don’ts of outsourcing but also be aware of the Structure of Outsourcing. It is also imperative to assure that your business model and the business processes that are to be outsourced make sense to be outsourced. A skilled person that has vast experience in outsourcing will be able to help to make this determination.

Explore Three Online Business Tips That Will Help You Succeed

I don’t envy new internet entrepreneurs looking to make money online. There are so many business opportunities it is overwhelming which system to select. However, after careful consideration you have finally decided on a business system and you are ready to get started. Where do you begin? Let’s take a look at three online business tips that have their roots in Corporate America, but are relevant to online businesses.

Many times online business opportunities are not viewed and managed like a corporation, and for good reason. Unreasonable deadlines, greed, unruly bosses, and long hours are reasons for the mass exodus from Corporate America to the green pastures of online businesses.

While Corporate America is inherently flawed, there are a few online business tips that can have a significant impact on the success of your home based business. When constructing your online business don’t overlook these important tenants, usually reserved for Corporate America. You will be surprised at how powerful these three business elements can be.

Business Tip #1: Leadership

A determining factor in the success of your home based business is leadership. When starting out, you are not going to have all of the answers right away. That is why it’s critical to surround yourself with industry leaders that can help guide your business. Make sure you listen, read, and follow influential leaders within the online marketing community that are currently getting the results you desire. These leaders are people that are going to help mold you into a successful leader who will create the necessary results that are essential for your business’s growth.

Business Tip #2: Mission Statement

Most likely your internet business is going to be just you; however it’s still important to have a well groomed mission statement that invokes inspiration. You want people to be attracted to you and your business and a mission statement is a great way to build your online brand. It’s an extension of your beliefs and needs to resonate with people. An effectively communicated mission statement helps you stay in the forefront of your customers mind and creates your business identity.

Business Tip #3: Collaboration

The competition in today’s business world is fierce. That is why it’s essential to partner with key subject matter experts. You can learn a lot from people within a team environment. That’s why it is critical to align yourself with other online entrepreneurs. Together you can learn what people within the industry are doing to get results. Join network marketing groups, listen to podcasts, participate in events, and attend live webinars. This type of collaboration will foster new ideas and spawn business growth.

Whether you are an industry veteran or new to the online marketing world make sure you carefully consider integrating these three elements into your online business. While these three online business tips are deeply rooted in Corporate America, you may find them beneficial to the success of your online business.

Home Based Business Tips To Become Wildly Successful

So you’re living the dream and have your very own home business. You can wake up whenever you want, do as much or as little work as possible, and have ultimate freedom! Unfortunately, this is rarely the case for the majority of home business owners, many of which struggle to make ends meet. If you want to reverse this condition, make your business wildly profitable and experience ultimate freedom, then pay attention to the following home based business tips…

Tip One – Choose Your Vehicle And Stick With It

There are many different vehicles that will get you to the same destination. It’s up to you to choose the one that is right for you and your unique goals. Whether you have an affiliate business, an eBay business, a freelance writing business or anything in between. You need to carefully choose the vehicle (the specific business model) and give it 100% of you focus. If you jump between a whole variety of business models, then you will be spreading yourself too thin.

Focus on one method of making money via a home based business and stick with it until it’s profitable. Don’t be tempted to bounce around and try too many different things all at once, otherwise none of the businesses will end up profitable. Focus is the key to success with a home business.

Tip Two – Have A Set Schedule

When you were an employee, dreaming about owning a home based business, you may have thought how amazing it would be to work from the comfort of your own home. Although there are many benefits to doing this, there are also many distractions that can hinder your progress. This is why it’s essential to have a set work schedule.

You should have a daily schedule that you persistently follow. If you don’t do this, you could find yourself checking Facebook one minute, watching television the next, and then chatting on the phone to one of your friends. Eliminate all distractions during your work schedule and don’t do anything else but work on your business during the designated time!

Tip Three – Seek Knowledge + Take Action

To make a home based business wildly successful, you will need to do two main steps, accumulate up-to-date knowledge and take action on what you have learned. If you can do these two steps over and over again, your will be amazed at how profitable your business can become.

The trick is to never stop accumulating knowledge. The moment your mind becomes shut is the moment when all progress forward will stop. It’s also important to realize that if all you do is continuously learn without taking any action, then you will never become successful. So you must strike a balance between learning new things and also taking action on what you have learned.

Even though running a home based business can be challenging, it’s a very fulfilling challenge that can completely revolutionize your whole life. Just make sure you follow these three home based business tips so that you can make the entire experience run smoother, be more enjoyable, and ultimately become wildly profitable!

Even though running a home based business can be challenging, it’s a very fulfilling challenge that can completely revolutionize your whole life. Just make sure you follow these three home based business tips so that you can make the entire experience run smoother, be more enjoyable, and ultimately become wildly profitable!